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  • IT Help Desk Support Services

Efficient IT Assistance Made Easy

At Meg World Technologies, we offer reliable and efficient IT help desk support to address your organization’s technology-related issues and provide prompt solutions. Our dedicated team of IT help desk professionals is committed to delivering excellent customer service and resolving technical challenges to minimize disruptions and ensure smooth operations.

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    Trusted by over 5.000 Brands Across the US
    Our Services

    Our IT Help Desk Support Services

    Efficient IT Help Desk Solutions for Your Business

    Leader in cybersecurity and data protection

    We assist with troubleshooting and resolving technical issues related to hardware, software, and network.

    • Technical Issue Resolution
      Technical issue troubleshooting and resolution.
    • Software and Application Support
      Software and application support for productivity.
    • Password Reset and Account Management
      Smooth access with password and account support.

    Cybersecurity services and solutions per markets

    We offer guidance and support for setting up and configuring hardware devices.

    • Hardware Setup and Configuration
      Hardware setup and configuration support.
    • Remote Assistance
      Quick remote technical support services.
    • Incident Tracking and Reporting
      Detailed incident records and comprehensive reporting.
    Benefits

    Why Choose Meg World Technologies for IT Help Desk Support Services?

    As an AI development company, ITLab’s mission is to teach machines to best assist your business.

    IT Help Desk Specialists

    Our team comprises skilled IT professionals with extensive experience in handling a wide range of technical issues.

    Timely Response

    We understand the importance of quick resolution. Our help desk services are designed to provide timely responses and support.

    Multichannel Support

    We offer support through various channels, including phone, email, live chat, and remote assistance, ensuring accessibility for all users.

    First-Call Resolution

    We strive to resolve issues during the initial interaction, reducing the need for follow-ups and improving user satisfaction.

    User-Focused Approach

    We prioritize user needs and provide user-friendly support to ensure a positive customer experience.

    Plans & Pricing

    All in one automation and machine learning subscriptions

    The plans below are based on companies with 100 employees or less.
    Contact Sales
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    Basic

    with basic IT requirements
    $ 49.99 monthly / device (Min $100/month plan)
    • OT and IoT Monitoring
    • Network Asset Management
    • Automated Email & SMS Alerts
    • Monthly Executive Reports
    • Annual Cyber Security Surveys
    • Cyber-expert Incident Response
    Get Started
    Services include:
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    Advanced

    with advanced IT requirements
    $ 79.99 monthly / device (Min $100/month plan)
    • OT and IoT Monitoring
    • Network Asset Management
    • Automated Email & SMS Alerts
    • Monthly Executive Reports
    • Annual Cyber Security Surveys
    • Cyber-expert Incident Response
    Get Started
    Services include:
    MOST POPULAR
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    Premium

    with premium IT requirements
    $ 129.99 monthly / device (Min $100/month plan)
    • OT and IoT Monitoring
    • Network Asset Management
    • Automated Email & SMS Alerts
    • Monthly Executive Reports
    • Annual Cyber Security Surveys
    • Cyber-expert Incident Response
    Get Started
    Services include:
    Frequently Asked Questions
    First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection
    Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.
    Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
    We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.
    No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, ITLab makes it simple with an affordable and customized flat rate service plan.
    Simply put, ITLab Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means ITLab acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
    Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. ITLab serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!
    Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

    If you don’t find your answer, feel free to give us a call or drop us a note

    Ready for Expert IT Help Desk Solutions?

    Experience reliable and user-centric IT help desk support with Meg World Technologies’ IT Help Desk Support Services. Contact us today to schedule a consultation and discover how our expertise can enhance your IT support capabilities, improve user satisfaction, and optimize your technology environment. Let’s provide seamless IT support and keep your organization running smoothly!

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