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Business Process Outsourcing services (BPO)

Focus on your core competencies while we handle your backend operations seamlessly. Our Business Process Outsourcing services are designed to streamline your processes, reduce costs, and enhance efficiency. Trust us to handle the intricacies, allowing you to concentrate on strategic aspects of your business.

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    1. Customer Support Outsourcing

    Exceptional Customer Care, Outsourced with Excellence

    Our Customer Support Outsourcing service is designed to elevate your customer interactions to new heights. We understand that providing excellent customer service is a critical component of your business success. By outsourcing your customer support to us, you benefit from a dedicated team of professionals committed to delivering exceptional service. From handling inquiries to resolving issues, we ensure your customers receive the attention and support they deserve, fostering long-term satisfaction and loyalty.

    Services Highlights:

    • Multi-Channel Support: Providing assistance across various channels, including phone, email, chat, and social media.
    • Knowledge Base Management: Creating and updating comprehensive knowledge bases to empower agents and improve resolution times.
    • Customer Satisfaction Monitoring: Implementing tools and surveys to gauge and enhance customer satisfaction levels.

    2. Back Office Outsourcing

    Efficient Back-End Operations for Seamless Business Processes

    Our Back Office Outsourcing service streamlines your back-end operations, allowing you to focus on core business functions. From data entry to document management, our team ensures that your back-office processes are executed with precision and efficiency. By outsourcing non-core tasks to us, you gain cost-effective solutions that enhance overall productivity and organizational agility.

    Services Highlights:

    • Data Management: Accurate and secure handling of data entry, data processing, and database management.
    • Document Processing: Efficient handling of document verification, indexing, and management for a paperless workflow.
    • Process Automation: Identifying opportunities for automation to increase operational efficiency.

    3. IT Help Desk Outsourcing

    Reliable IT Support, Anytime, Anywhere

    Our IT Help Desk Outsourcing service provides comprehensive IT support to ensure your employees have the assistance they need. From resolving technical issues to providing software guidance, our IT help desk team is dedicated to keeping your systems running smoothly. By outsourcing your IT support, you can enhance user satisfaction, reduce downtime, and focus on strategic IT initiatives.

    Services Highlights:

    • Remote Technical Support: Resolving IT issues remotely to minimize disruptions and downtime.
    • Software Troubleshooting: Assisting users with software-related queries, installations, and updates.
    • User Training: Providing guidance and training to users for effective software utilization.

    3. IT Help Desk Outsourcing

    Reliable IT Support, Anytime, Anywhere

    Our IT Help Desk Outsourcing service provides comprehensive IT support to ensure your employees have the assistance they need. From resolving technical issues to providing software guidance, our IT help desk team is dedicated to keeping your systems running smoothly. By outsourcing your IT support, you can enhance user satisfaction, reduce downtime, and focus on strategic IT initiatives.

    Services Highlights:

    • Remote Technical Support: Resolving IT issues remotely to minimize disruptions and downtime.
    • Software Troubleshooting: Assisting users with software-related queries, installations, and updates.
    • User Training: Providing guidance and training to users for effective software utilization.

    4. Data Entry and Processing

    Accurate Data Management for Informed Decision-Making

    Our Data Entry and Processing service ensure the accuracy and integrity of your data. Whether it’s entering large volumes of data or processing complex datasets, our team is dedicated to maintaining data quality. By outsourcing data-related tasks to us, you can focus on utilizing accurate and up-to-date information for strategic decision-making.

    Services Highlights:

    • Data Cleansing: Identifying and correcting errors in existing datasets to improve data quality.
    • Data Validation: Ensuring data accuracy through rigorous validation processes.
    • Large Volume Data Entry: Swift and accurate entry of data from various sources.

    5. Quality Assurance Testing

    Ensuring Software Excellence Through Rigorous Testing

    Our Quality Assurance Testing service guarantees the reliability and functionality of your software applications. Our experienced testing team employs industry-standard methodologies to identify and rectify bugs and ensure a seamless user experience. By outsourcing your quality assurance testing to us, you can release high-quality software products with confidence.

    Services Highlights:

    • Functional Testing: Verifying that each function of the software behaves as expected.
    • Regression Testing: Ensuring that new code changes do not adversely affect existing functionalities.
    • Performance Testing: Assessing the software’s responsiveness and stability under various conditions.

    6. Image and Video Editing

    Crafting Visual Excellence for Your Brand

    Our Image and Video Editing service adds a creative touch to your visual content. From enhancing product images to creating captivating videos, our skilled editing team transforms your visuals into compelling assets. By outsourcing your image and video editing needs to us, you benefit from professional-grade content that captivates your audience.

    Services Highlights:

    • Image Retouching: Enhancing and retouching images for a polished and professional look.
    • Video Post-Production: Editing and refining video content for optimal visual impact.
    • Creative Design: Incorporating design elements to create visually appealing graphics and videos.
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    Trusted by over 5.000 Brands Across the US
    Our Services

    Enterprise Data Strategy

    “Empowering Your Business with Back Office Solutions

    Leader in cybersecurity and data protection

    We perform accurate data entry and data processing tasks to manage and organize your valuable information.

    • Data Entry and Data Processing
      Accurate data entry and processing.
    • Document Management
      Document digitization and organization for accessibility.
    • Order Processing
      Efficient order processing for seamless fulfillment.

    Cybersecurity services and solutions per markets

    We handle inventory tracking and management to optimize stock levels and reduce inventory costs.

    • Inventory Management
      Inventory tracking and management expertise.
    • Financial and Accounting Support
      Financial data entry and accounting support.
    • Human Resources Support
      HR support: employee data, payroll.
    Benefits

    Why Choose Meg World Technologies for Back Office Operations?

    As an AI development company, ITLab’s mission is to teach machines to best assist your business.

    Back-Office Specialists

    Our team comprises skilled professionals with expertise in handling various back-office tasks and processes.

    Process Optimization

    We analyze and optimize your back-office workflows to enhance efficiency and reduce operational costs.

    Data Security

    We prioritize data security and confidentiality, implementing robust measures to protect your sensitive information.

    Timely Delivery

    We understand the importance of timely execution. Our back-office services are designed to meet strict deadlines.

    Scalable Solutions

    Our back-office services are scalable to accommodate your organization's growing needs and changing demands.

    Plans & Pricing

    All in one automation and machine learning subscriptions

    The plans below are based on companies with 100 employees or less.
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    Basic

    with basic IT requirements
    $ 49.99 monthly / device (Min $100/month plan)
    • OT and IoT Monitoring
    • Network Asset Management
    • Automated Email & SMS Alerts
    • Monthly Executive Reports
    • Annual Cyber Security Surveys
    • Cyber-expert Incident Response
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    Advanced

    with advanced IT requirements
    $ 79.99 monthly / device (Min $100/month plan)
    • OT and IoT Monitoring
    • Network Asset Management
    • Automated Email & SMS Alerts
    • Monthly Executive Reports
    • Annual Cyber Security Surveys
    • Cyber-expert Incident Response
    MOST POPULAR
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    Premium

    with premium IT requirements
    $ 129.99 monthly / device (Min $100/month plan)
    • OT and IoT Monitoring
    • Network Asset Management
    • Automated Email & SMS Alerts
    • Monthly Executive Reports
    • Annual Cyber Security Surveys
    • Cyber-expert Incident Response
    Frequently Asked Questions
    First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection
    Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.
    Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
    We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.
    No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, ITLab makes it simple with an affordable and customized flat rate service plan.
    Simply put, ITLab Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means ITLab acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
    Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. ITLab serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!
    Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

    If you don’t find your answer, feel free to give us a call or drop us a note

    Seeking Efficient Back Office Services?

    Experience streamlined back-office operations with Meg World Technologies’ Back-Office Operations Services. Contact us today to schedule a consultation and discover how our expertise can enhance your operational efficiency, reduce overheads, and free up resources for core business activities. Let’s take care of your back-office functions while you focus on driving business success!