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  • Customer Support

Your satisfaction is our top priority

At Meg World Technologies, we take pride in delivering exceptional customer support that exceeds expectations and ensures customer satisfaction. Our dedicated team of customer support professionals is committed to providing prompt, friendly, and efficient assistance to address your customers’ needs and inquiries.

We never sell/distribute your personal information to third-parties. Please read our Privacy Policy for more information.
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    Statistics & Impacts

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    Trusted by over 5.000 Brands Across the US
    Our Services

    Our Customer Support

    24/7 support for satisfaction guaranteed

    Leader in cybersecurity and data protection

    We provide a dedicated help desk to handle customer inquiries, technical issues, and product-related questions.

    • Help Desk Support
      Dedicated help desk for inquiries.
    • Technical Support
      Expert technical support for customers.
    • Order and Billing Support
      Order, billing, and payment assistance.

    Cybersecurity services and solutions per markets

    We create and maintain a comprehensive product knowledgebase to empower customers with self-service options.

    • Product Knowledgebase
      Empowering customers with self-service knowledgebase.
    • Customer Feedback & Satisfaction Surveys
      Continuous improvement through customer feedback.
    • Escalation Management
      Efficient escalation process for resolutions.
    Benefits

    Why Choose Meg World Technologies for Customer Support ?

    As an AI development company, ITLab’s mission is to teach machines to best assist your business.

    Customer-Centric Approach

    We put your customers at the heart of everything we do. Our customer support services are designed to create positive experiences and build lasting relationships.

    Skilled Support Agents

    Our team comprises skilled and well-trained support agents who possess excellent communication and problem-solving skills.

    24/7 Availability

    We understand the importance of round-the-clock support. Our customer support services are available 24/7 to provide assistance whenever your customers need it.

    Multichannel Support

    We offer support across multiple channels, including phone, email, live chat, and social media, ensuring accessibility for all customers.

    Personalized Solutions

    We tailor our support services to align with your brand's values and requirements, delivering personalized solutions that reflect your organization's commitment to customer care.

    Plans & Pricing

    All in one automation and machine learning subscriptions

    The plans below are based on companies with 100 employees or less.
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    Basic

    with basic IT requirements
    $ 49.99 monthly / device (Min $100/month plan)
    • OT and IoT Monitoring
    • Network Asset Management
    • Automated Email & SMS Alerts
    • Monthly Executive Reports
    • Annual Cyber Security Surveys
    • Cyber-expert Incident Response
    Get Started
    Services include:
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    Advanced

    with advanced IT requirements
    $ 79.99 monthly / device (Min $100/month plan)
    • OT and IoT Monitoring
    • Network Asset Management
    • Automated Email & SMS Alerts
    • Monthly Executive Reports
    • Annual Cyber Security Surveys
    • Cyber-expert Incident Response
    Get Started
    Services include:
    MOST POPULAR
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    Premium

    with premium IT requirements
    $ 129.99 monthly / device (Min $100/month plan)
    • OT and IoT Monitoring
    • Network Asset Management
    • Automated Email & SMS Alerts
    • Monthly Executive Reports
    • Annual Cyber Security Surveys
    • Cyber-expert Incident Response
    Get Started
    Services include:
    Frequently Asked Questions
    First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection
    Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.
    Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
    We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.
    No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, ITLab makes it simple with an affordable and customized flat rate service plan.
    Simply put, ITLab Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means ITLab acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
    Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. ITLab serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!
    Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

    If you don’t find your answer, feel free to give us a call or drop us a note

    Looking to Enhance Customer Service?

    Delight your customers with exceptional support by partnering with Meg World Technologies’ Customer Support Services. Contact us today to schedule a consultation and discover how our expertise can enhance your customer service capabilities, increase customer loyalty, and drive business growth. Let’s provide unparalleled support and elevate your customer experience together!

    • Empowering Every Business, Every Day
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